At CardScan, we are committed to ensuring your satisfaction with our products. If you need to return an item, please review our policy below:
1. Eligibility for Returns:
- Timeframe: You have 14 calendar days from the date of receipt to return an item.
- Condition: The item must be unused, in its original packaging, and in the same condition as when you received it.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
2. Return Process:
- Initiate Return: Contact our customer support at info@cardscan.africa within the 14-day period to request a return.
- Shipping: You will be responsible for the shipping costs associated with returning the item.
- Inspection: Once we receive the returned item, we will inspect it and notify you of the status of your refund.
3. Refunds:
- Approval: If your return is approved, we will process a refund to your original method of payment.
- Processing Time: Refunds may take up to 7 business days to reflect, depending on your payment provider's policies.
4. Non-Returnable Items:
- Customized or special-order items.
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
5. Defective or Damaged Products:
- If you receive a defective or damaged product, please contact us immediately at info@cardscan.africa. We will arrange for a replacement or refund, including shipping costs, as per your preference.
6. Legal Rights: This policy is in accordance with the Consumer Protection Act. Your statutory rights are not affected.
For any questions or assistance, please reach out to our customer support team at info@cardscan.africa.
